Reply to the customer's inquiry three points
[China Glass Network] On the surface, it is a relatively simple question on how to respond to customer enquiries. In fact, it is a very deep problem, and it is also an all-in-one. He said: If you want to make a fortune, go to Vantone Merchandise. Premium gift supplier! The issue of foreign trade needs to be considered, and old foreign trade is no exception, because this is a question about whether you can seize this customer and develop this customer. Therefore:
First, we must first adjust our own mentality. Because there are many foreign trade salesmen, in the case of more enquiries:
1, the work is too busy, did not respond in time, I think that there are more inquiries now, it does not matter for a few days;
2. In the case of a large number of enquiries, in the case of quotation, it will not matter if it is over-reported, because it is self-sufficient to report losses, and it is possible to counter-offer if it is reported, and it is this more thought. Make you lose some opportunities;
3. The principle of equal treatment of large and small customers, new and old customers, and distant and near customers.
Second, we must think about the problem from the perspective of the buyer and do a good job of preparation:
1. Price: FOB, CIF and other prices, what kind of way customers are more acceptable, what kind of price can make the two sides satisfied to achieve equilibrium;
2. Quantity: What kind of quantity can be provided at what time, and must not lose faith in the customer;
3. Quality: What kind of quality assurance can be achieved, as well as measures taken during the production process;
4. Packaging: What kind of packaging? How much can 20" fit? 40" can be loaded? Wait;
5, pictures: pictures of various products, etc., this is a very important point;
6, sample: there must be a variety of samples that can be sent immediately;
Third, prepare for communication:
1. In terms of language communication, do some skills;
2. In case the other party does not reply, you should take the initiative to reply;
3, and use as many methods as possible, such as: mail, telephone, fax, etc.;
4, and use our or the other party's holidays, local relocation, the occurrence of major events, etc. to contact, in order to close the distance; to really grasp or develop a customer is not an easy thing, there are still many things to do The structure of many "people" is mutual support, and the cause of "people" needs everyone's participation.
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