The new shoes have glue smell is not a quality problem

Ms. Zhou from Changan to Humen Shopping bought a pair of new shoes in the City Walk Shoes City. After returning home, she found that there was a strong smell of glue in the shoes. Miss Zhou cried out that she had returned the item for quality reasons. It was rejected by the business. The parties took part in this incident and caused physical conflicts. Recently, Miss Zhou submitted a mediation request to the Consumer Association on this matter.
According to Miss Zhou, recently, she and her friends went shopping in the Town City of Humen, another town in Humen. During this period, they saw a pair of green boots on a stall on the first floor. After the test was passed, Miss Zhou felt that the shoes were of good style and 100 pieces. The price is also reasonable to buy a pair. When she came home, she noticed that her shoes had a strong odor and she found out that it was the glue on the soles of the shoes that was “squeaking”. He felt that it would be uneconomical to buy 100 pairs of “smelly shoes” and on the second day he proposed a pair for the stall. The owner of the shoe store thinks that this is not a quality issue, and he does not allow it to be returned. If he insists on changing, he needs to receive 50 yuan return fee. The two parties disputed over the matter and there were physical conflicts when the words were intense. The angrily Miss Zhou immediately complained to the Consumer Association.
According to the Consumer Association staff, if the newly purchased shoes appear scratched, broken bottom, degumming and other issues, within a specified time can require the business immediately returned, but the shoes have a odor situation does not belong to quality problems. Consumers should check clearly before buying. If they have already paid for the purchase, they will be able to accept the odor emitted by the shoes. The merchants have the right not to exchange them. For the occurrence of physical conflict between the two parties, the Consumers Association will investigate this, determine the responsibilities of both parties, and conduct reasonable mediation.

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