Is the design defect a quality problem?

Yesterday, Mr. Tian took his 3,000 yuan purchase clothes to ask the salesman how to clean the clothes.
More than 3000 yuan bought a brand of clothing, wearing a few times, Mr. Tian ready to send dry-cleaning, dry cleaners staff said that according to the washing logo, can not be washed or dry-cleaned, if you must dry-clean, can not guarantee that the clothes after washing is not deformed . Mr. Tian is very confused: more than three thousand yuan bought clothes is one-time?

I can't wear this clothes to wear

Mr. Tian said that in January 2014, he bought a man's coat at a clothing store in Xi’an East Avenue for more than RMB 3,000. The coat liner was rex rabbit hair and the collar was mink hair. At the time of the Spring Festival, he took it for a few days and then put it away. In recent days, he took out this dress and wanted it to be dry-cleaned. Workers at dry cleaners said that the clothes label cannot be washed or dry cleaned. If Mr. Tian must wash, he needs 180 yuan, but they do not guarantee that the clothes will not be deformed after washing.

At 1pm yesterday afternoon, at the entrance of the clothing store in Dongdajie, Mr. Tian took the coat. Washing notes in the coat pocket must not be wrung out or exposed. The fur area should not be dry-cleaned, washed, or ironed. Do not bake and avoid violent friction. Only use a damp cloth to gently scrub.

Mr. Tian said that the liner of this garment could not be disassembled and could not be washed. He had looked for a store and gave a phone call to the Xiamen headquarters. The other person sent him to the Xiamen headquarters for maintenance, but the return freight was Mr. Tian.

A staff member of the store said that the headquarters said that this high-end garment was to be found in a high-level leather care shop. The specific method was to wrap the skin liner with something and wash it outside. In this regard, Mr. Tian said that he had consulted a leather care shop on the Internet, and professional nursing costs 800 yuan at a time. This price is unacceptable to him.

Yesterday afternoon, Mr. Tian went to a special leather care shop in the mall to consult. The staff of a shop said that if he had to deal with it, he could only scrub the outside of the clothes for 380 yuan.

The reporter contacted the brand apparel Xiamen customer service. They said that they were not clear about the specific washing method. It is recommended that they get a professional nursing shop cleaning.

Test experts believe that clothes have design flaws

Zhou Ying, a tester at the Shaanxi Provincial Fiber Inspection Bureau, said that the state has a code requirement for textile maintenance labels, and that the maintenance label should describe the maintenance methods, such as how to wash and how to dry, the label washing method cannot be self-contradictory. Fur is animal plush fiber, protein fiber, acid and alkali resistant, can not be cleaned with alkaline detergent.

Zhou Ying said that Mr. Tian's clothes can not be dismantled, the interior can not be washed or dry cleaned, and the method of cleaning the outer layer by wrapping the liner without damage is very difficult to achieve, because it is difficult to guarantee the washing of the outer layer. The agent does not penetrate into the inner layer. The outer fabric was also marked with a coating, but did not indicate what kind of coating, some of the coating will become hard and brittle after the dry cleaning agent, which leads to the clothes in the later period of use is difficult to clean and maintain. If the inner and outer layers of the garment have different washing requirements, they should be designed to be detachable. It can be said that there are design defects in this garment.

Is the design defect a quality problem?

As for Mr. Tian’s request for specialty stores to undertake the requirements for post-cleaning and maintenance services, the store’s staff said that if it is a problem with the quality of clothes, they can contact the head office to coordinate. It is not the quality of clothes that can be difficult to clean. They are not responsible.

According to quality inspectors, this is really difficult to define. In terms of the broad concept of quality, quality standards are not in line with national standards. However, from the narrow concept of quality, difficult to clean is not in Xi'an textiles and clothing. Within the scope of the replacement or return of the "Three Guarantees Regulations" for quality of commodities, the identification, type and actual inconsistency may be returned. And Mr. Tian has been buying clothes for almost a year. Shopping tickets have not been preserved. It is very difficult for rights protection.

In this regard, Mr. Tian said, this can be considered a lesson in spending money. When purchasing high-end clothing later, you should learn to read the labels and ask more about cleaning and maintenance methods to avoid buying trouble.

Know more

Personal clothing cannot be dry cleaned

Wearing new clothes in the New Year is a traditional practice. The New Year is approaching. Clothing sales have also reached peak season. The inspection staff of the Shaanxi Provincial Fiber Inspection Bureau reminds consumers that when they purchase clothes, they must learn to read the label and understand the label especially when purchasing high-end clothes. Washing methods to avoid unnecessary trouble or loss.

Zhou Ying said that the price of wool, cashmere and fur garments is high, and the care and maintenance in later stages are bothersome and the cost is high. To purchase such garments, it is necessary to understand the composition and washing methods. In addition to the tag, every regular manufacturer’s garment has a permanent logo on the inside and inside, including the fiber content, specifications, and maintenance methods of the garment. This tag is able to withstand washing, and is also called the “washing standard”. Wool, cashmere, and fur garments contain animal plush fibers and need to be cleaned with neutral detergents. If dry cleaning is required, it should be asked whether ordinary dry cleaning can be used or whether professional dry cleaning is needed. Wrong washing can reduce the use of clothing. life.

Inspectors introduced that during the testing process, high-end underwear purchased by consumer complaints actually requires dry cleaning. This is a common-sense problem. Personal clothing cannot be dry-cleaned because most of the dry-cleaning agents are harmful to the human body. If the volatilization is incomplete, There is residue and personal wear, which is bound to cause skin discomfort. High-end underwear logo dry cleaning, but also businesses in order to be exempted, worried that consumers do not wash the right way, leading to product distortion caused complaints. In this regard, the country also has relevant standards, infant clothing and personal clothing can not be dry cleaning.

Not all clothing is suitable for softener

Yesterday afternoon, in the two large shopping malls near the Bell Tower in Xi’an, the reporter visited and found that there were a lot of lingerie with high prices, but they did not find underwear requiring dry cleaning. A brand underwear counter sales staff said that many consumers do not look at the label when buying clothes, they will not see, but will ask whether the clothes will be deformed after washing, will not shrink, they will introduce consumers to washing common sense, Manufacturers will also give them training regularly. The salesman said that many underwears are not made of cotton. Many of them are added with leica, spandex and other fibers, because the cotton is easily deformed, and some consumers especially like to use softeners when washing, if it is cotton. Clothing or wool, cashmere products, use softener after the clothing will become soft and fluffy, but currently on the market sales of underwear, bras, corsets and other non-cotton clothing, soaked with a softener will destroy the flexibility of the fiber itself, Causes loose clothing.

Zhou Ying said that softener is a kind of surfactant and can also play an anti-static role. Whether softener is needed or not should be used by consumers according to the scope of application on the softener outer packaging. Not all clothes are applicable.

related news

Foreign officials responded "Can not dry clean or wash"

According to media reports, in 2010, a newly opened dry cleaning shop in Zhengdong New District, Zhengzhou, Henan Province, received a coat of more than 20,000 yuan, marked "Can't be dry cleaned and not washed," but the careless clerk saw only "cannot be washed." As a result, the coat was severely discolored and lost more than 10,000, causing the dry cleaners to close.

Subsequently, the Zhengzhou City Sewage Industry Association held a meeting to discuss how to wash clothes that cannot be washed or dried. After discussion, it was decided to draft and introduce the Zhengzhou standard for the washing industry.

Zhengzhou City Bureau of Commerce believes that if there is a local standard for the washing industry, it can play two roles: One is the industry self-discipline, because the responsibilities are clear, not plausible; Second, the delineation of the star, can promote healthy competition in the industry. However, as early as in 2005, Guangdong drafted and issued two local standards for Guangdong Province, namely, “Quality Specification for Commercial Laundry and Washing Service” and “Lay-leveling Requirements for Laundry and Washing Enterprises.” The Laundry Washing Chamber of Commerce in Guangdong Province is the main drafting party.